Terms of service.

Conversion-grade websites and landing pages.
Sales funnels (opt-ins, VSLs, applications, tripwires).
Marketing automations and workflows.
AI voice and chat agent setup.
Snapshots packaged for repeat deployment.
Custom integrations (Stripe, Zapier, Make, webhooks, etc.).
Complete sub-account configurations (pipelines, tags, custom fields, custom values).
Optional ongoing retainers for maintenance and iteration.

The specific scope of any engagement is defined in the project's Miro board and confirmed in writing before work begins. Services we don't provide unless explicitly agreed in writing: paid ad management, content writing beyond build copy, end-client support, hosting outside of GHL, or implementation on platforms other than GoHighLevel.

03 Project scope and Miro sign-off

Every fixed-price engagement starts with a Miro board delivered within 5 hours of receiving your deposit. The Miro board defines:

Every page, funnel step, automation, and integration to be built.
Component-level breakdown of each deliverable.
Timeline and milestone dates.
Any client-supplied assets we're waiting on.

Implementation begins only after you sign off on the Miro board in writing (an email reply with "approved" is sufficient). Once approved, the Miro board is the authoritative reference for scope. Anything not on the Miro board is out of scope for the original price.

04 Delivery timelines

Standard delivery windows by service tier:

Starter Site (2–3 pages): 2–3 business days from Miro approval.
Growth Site (5–6 pages): 3–5 business days from Miro approval.
Home Service Stack: 5–7 business days from Miro approval.
Account Setup, Snapshot Build, Complete Build: 7–10 business days from Miro approval.
Custom Scope: as quoted in writing for each project.

You will receive your first progress update within 24 hours of implementation kickoff. Subsequent updates are delivered via your project Slack channel on a daily or milestone basis depending on project complexity.

Delivery timelines assume timely responses from you. If we are blocked waiting for client-supplied assets, feedback, credentials, or approvals, the timeline pauses until we are unblocked. We will notify you in writing when a delay is occurring and why.

Delivery dates are good-faith estimates. They may shift due to your delays, scope changes, third-party platform outages, or force majeure events (Section 17.4). We will communicate proactively if any shift exceeds 48 hours.

05 Payment terms

Payment structure

50% upfront, 50% after delivery. The upfront payment is required before we deliver the Miro board and begin implementation. The final payment is due upon project completion and before final handover.

Payment methods

We accept payment via Stripe (credit/debit card, ACH, bank transfer where supported). For projects over USD $2,500, we may accept wire transfer with prior arrangement. Invoices are denominated in USD.

Late payments

If a final payment is more than 7 calendar days past due:

Project files and Loom walkthroughs are withheld until payment is received.
Sub-account ownership transfer is paused.
Active retainers (if any) are suspended.
A 5% late fee may be added to the outstanding balance per 30 days overdue.

Refunds

Refunds are governed by Section 13 (Termination and Refunds).

Taxes

All prices are exclusive of any applicable taxes, duties, VAT, or GST. You are responsible for paying any such taxes imposed by your local jurisdiction.

06 Revisions and change requests

Two rounds of revisions are included with every fixed-price package. A revision round consists of consolidated feedback on the delivered work — sent within 5 business days of delivery — addressed by us in a single iteration.

What counts as a revision

Adjustments to copy, layout, colors, fonts, or styling within the existing scope.
Tweaks to automations, workflow logic, or trigger conditions.
Minor UX changes that don't require structural rebuilds.

What counts as a change request (out of scope)

Adding new pages, funnels, automations, or integrations not in the signed Miro board.
Switching the underlying tech stack or platform.
Repurposing the build for a different end client or different vertical.
Substantive rebuilds (e.g., redesigning a completed page from scratch).

Change requests are quoted separately. Additional revision rounds beyond the included two are billed at

$50/hour with the scope agreed in writing before work begins. We do not start additional work without written approval.

07 Your obligations as the client

To deliver on time and on budget, we need you to:

Provide accurate project information — brand guidelines, target audience, business model, end goal of the build.
Grant sub-account access with appropriate permissions before kickoff.
Supply assets on time — copy, images, logos, brand colors, integration credentials.
Respond to questions within 1 business day during active build phases.
Approve the Miro board in writing before implementation begins.
Consolidate revision feedback into a single batch per round (not piecemeal).
Make payments on time per Section 5.
Hold all necessary rights to materials you supply (copy, images, code) and have permission to use any third-party services included in the project.

Failure to meet these obligations may result in timeline delays, additional costs, or — in extreme cases — project suspension under Section 13.

08 White-label guarantee

Every deliverable we produce is fully white-label by default:

Your end clients will see your branding, your domain, and your communications — never ours.
We do not embed our branding, watermarks, "Built by GHL Projects" credits, or backlinks in any deliverable.
We do not contact your end clients under any circumstances, before, during, or after a project.
We do not solicit, market to, or onboard your end clients as our own customers.
Internal communications between you and us (Slack, Loom, Miro, email) are not shared with your end clients.
Upon project handover, our access to your sub-account is revoked at your direction.

For partners requiring additional formal assurance, we will sign a mutual Non-Disclosure Agreement (NDA) before kickoff at no additional cost (see Section 10).

One thing we may ask: permission to mention you in our anonymized portfolio or case studies (no client names, no end-customer details). This is opt-in and never required.

09 Intellectual property

What you own

Upon receipt of full payment, you own all rights to:

The specific deliverables built for your project (websites, funnels, automations, snapshots, AI agent configurations).
Any custom copy, branding integration, and visual design produced specifically for your project.
Configurations and customizations within your GHL sub-account.

What we own

We retain all rights to:

Our underlying methodologies, frameworks, internal templates, build processes, and proprietary tooling.
Reusable code patterns, component libraries, and snippets that are not unique to your project.
Documentation, training materials, and operational know-how developed independently of your project.

Nothing in this agreement transfers ownership of our general business methods or pre-existing intellectual property.

Snapshot deployment rights

If your engagement includes a snapshot deliverable, you receive unlimited deployment rights — you can deploy that snapshot to as many of your own end clients as you wish, inside your own agency.

What you cannot do with a snapshot:

Resell the snapshot itself to other agencies as a product.
Publicly distribute it in marketplaces or repositories.
Sub-license it as a stand-alone deliverable to third parties.

Third-party assets

Stock images, fonts, plugins, or third-party code used in your build are licensed under their respective providers' terms. We will identify any such assets in the project handover documentation.

10 Confidentiality and NDAs

We implement reasonable technical and organizational measures to protect your information:

Your business strategy, financials, and operational details.
Your end clients' data, lead lists, and communications inside the sub-account.
Project briefs, scope documents, and internal communications.
Brand assets, copy drafts, and unreleased materials.

We will not disclose any confidential information to third parties except:

To our team members working on your project, who are bound by internal confidentiality obligations.
To subprocessors strictly necessary to deliver the project (Slack, Miro, etc.), per our Privacy Policy.
As required by law, subpoena, or valid legal process.

Mutual NDAs

We will execute a mutual NDA on request before kickoff at no additional cost. Email [email protected] to request one.

Confidentiality obligations under this section survive termination of this agreement for 3 years.

11 Warranties and disclaimers

What we warrant

Deliverables will substantially conform to the scope defined in the signed Miro board.
We perform our services with reasonable care and skill, applying industry-standard practices for GHL builds.
We have the right and authority to enter into this agreement and provide the services described.
We will not knowingly include malware, backdoors, or unauthorized tracking in any deliverable.

What we do not warrant

Important: The following sections affect your legal rights. Read carefully.

Except as expressly stated above, all services and deliverables are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory, including but not limited to:

Warranties of merchantability or fitness for a particular purpose.
Warranties that the deliverables will meet specific business outcomes (e.g., conversion rates, sales, leads, revenue).
Warranties of uninterrupted, error-free, or bug-free operation.
Warranties regarding the performance, reliability, or availability of third-party platforms (GHL, Stripe, Zapier, Make, etc.).
Warranties of search engine ranking, social media reach, or marketing effectiveness.

We do not guarantee any specific revenue, ROI, lead volume, conversion rate, or business outcome from the use of our deliverables. Results depend on factors outside our control including your marketing, sales execution, market conditions, and end-client behavior.

12 Limitation of liability

To the maximum extent permitted by applicable law:

Cap on damages

Our total aggregate liability arising out of or related to this agreement — whether in contract, tort, or otherwise — is limited to the total amount paid by you to GHL Projects for the specific project giving rise to the claim, in the 12 months preceding the claim.

Exclusion of indirect damages

In no event will we be liable for:

Lost profits, lost revenue, lost business opportunities, or lost data.
Indirect, consequential, special, incidental, exemplary, or punitive damages.
Damages arising from third-party platform outages or failures (GHL, Stripe, integrations, hosting providers).
Damages arising from misuse of the deliverables, unauthorized modifications, or failure to follow handover documentation.
Damages arising from your or your end clients' actions, marketing decisions, or business operations.

Exceptions

The above limitations do not apply to:

Our indemnification obligations under Section 15.
Breaches of confidentiality obligations under Section 10.
Gross negligence, willful misconduct, or fraud.
Any liability that cannot be limited or excluded by applicable law.

13 Termination and refunds

Termination by you

You may terminate a project at any time by giving us written notice. The following refund rules apply:

Before Miro delivery: full refund of the upfront payment, less any incurred third-party costs.
After Miro delivery but before implementation kickoff: 75% refund of the upfront payment (we retain 25% to cover scoping work).
During active implementation: no refund of the upfront payment. We will deliver all work completed to date.
After delivery: no refunds. You are responsible for the remaining 50% balance.

Termination by us

We may suspend or terminate a project, with or without refund at our discretion, if you:

Fail to make payment within 14 days of an invoice due date.
Materially breach these Terms and do not remedy the breach within 7 days of written notice.
Engage in abusive, harassing, or threatening behavior toward our team.
Use our services for any illegal, fraudulent, or deceptive purpose.
Provide false information that materially affects the project.
Become insolvent, file for bankruptcy, or cease normal business operations.

Effect of termination

Upon termination, all outstanding invoices become immediately due. Sections that by their nature should survive — confidentiality, IP, limitation of liability, dispute resolution — will survive.

14 Third-party platforms

Our services rely on third-party platforms — primarily GoHighLevel, and secondarily Stripe, Slack, Miro, Loom, Zapier, Make, and others. You acknowledge:

You are responsible for maintaining your own valid subscriptions to these platforms.
You are bound by each platform's own terms of service and acceptable use policies.
We are not responsible for outages, changes, deprecations, or pricing changes by these platforms.
If GoHighLevel or any other essential platform makes changes that materially affect our ability to deliver, we will communicate alternatives and revised pricing where applicable.
Any costs charged by third-party platforms (subscriptions, API usage, AI tokens) are your responsibility unless explicitly included in the project quote.

15 Indemnification

You indemnify us

You agree to defend, indemnify, and hold harmless GHL Projects, our team members, and contractors from and against any claims, damages, costs, or expenses (including reasonable legal fees) arising from:

Your breach of these Terms or any project agreement.
Materials you supply that infringe any third party's intellectual property or other rights.
Your or your end clients' use of the deliverables in violation of applicable law.
False or misleading information you provide that affects the project.
Claims by your end clients arising from your business operations, marketing, or service delivery.

We indemnify you

We will defend, indemnify, and hold you harmless from third-party claims that our deliverables (as delivered, before modification by you) infringe a valid third-party intellectual property right, provided you notify us promptly and cooperate in the defense. Our maximum liability under this clause is capped per Section 12.

16 Dispute resolution

Good-faith resolution first

Before initiating any formal dispute, both parties agree to attempt good-faith resolution through written communication for at least 30 days. Most issues are solved by a 30-minute call.

Governing law

These Terms are governed by the laws of Pakistan, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Action required: Replace "Pakistan" with the country/state where GHL Projects is legally registered (e.g., "the State of Delaware, USA," "England and Wales," "Pakistan"). This determines which courts can hear disputes.

Venue and jurisdiction

Any claims that cannot be resolved through good-faith discussion will be brought exclusively in the courts of Pakistan, and both parties consent to the personal jurisdiction of those courts.

Class action waiver

Both parties agree to resolve disputes on an individual basis only and waive any right to participate in a class action, class arbitration, or consolidated proceeding.

17 General provisions

17.1 Entire agreement

These Terms, together with the project's signed Miro scope, payment invoice, and any executed NDA, constitute the entire agreement between you and us, superseding any prior agreements or representations.

17.2 Modifications

We may update these Terms periodically. Material changes will be communicated to active partners by email at least 14 days before they take effect. Continued use of our services after changes constitutes acceptance.

17.3 Assignment

You may not assign or transfer this agreement without our written consent. We may assign this agreement in connection with a merger, acquisition, sale of assets, or change of control, with notice to you.

17.4 Force majeure

Neither party is liable for delays or failures caused by events outside reasonable control — natural disasters, war, terrorism, pandemic, government action, internet/utility outages, third-party platform failures, or labor disputes. Delivery timelines pause during such events.

17.5 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force. Unenforceable provisions will be modified to the minimum extent necessary to make them enforceable while preserving original intent.

17.6 No waiver

Our failure to enforce any provision is not a waiver of our right to enforce that provision in the future.

17.7 Independent contractor relationship

We are an independent contractor. Nothing in these Terms creates a partnership, joint venture, employment, agency, or fiduciary relationship between you and us.

17.8 Notices

All formal notices under this agreement must be sent in writing to [email protected] from a verified email address associated with your account.

17.9 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

18 Contact us

Questions about these Terms, specific clauses, or how they apply to your project? Reach out anytime:

Legal and contract inquiries

We respond to all contract-related inquiries within 5 business days. For active project disputes, we typically respond within 24 hours.

Terms & Conditions